At Race Me Official (https://racemeofficial.ca/), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, and disclose your personal information in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
1. ACCOUNTABILITY AND PRIVACY OFFICER
We are responsible for the personal information under our control. We have appointed a Privacy Officer to oversee our compliance with applicable privacy laws.
Privacy Officer Contact Information:
- Email: office@raceme.ca
- Role: Data Protection & Privacy Coordinator
2. PERSONAL INFORMATION WE COLLECT
When you visit and use our store, we collect the following information:
- Contact Information: Name, shipping address, billing address, email address, and phone number.
- Payment Information: Payment details are processed securely through Stripe and PayPal. We do not store your full credit card numbers on our servers.
- Technical Data: IP address, browser type, and device information (collected via WooCommerce and Google Analytics).
- Marketing Data: Email address (if you subscribe to our newsletter) and tracking data from Facebook Pixel and Google Ads.
3. PURPOSES OF DATA COLLECTION
We collect your information for the following purposes:
- To process and fulfill your orders (Contractual necessity).
- To communicate with you regarding your purchases.
- To send you newsletters and promotional offers (only with your express consent).
- To improve our website performance and user experience using Google Analytics 4.
- To provide targeted advertising via Facebook Pixel and Google Ads.
4. CONSENT
By using our website and providing your information, you consent to the collection, use, and disclosure of your info as described. For marketing emails, we use an “opt-in” mechanism. You may withdraw your consent at any time by clicking “unsubscribe” in our emails or contacting our Privacy Officer.
5. DISCLOSURE TO THIRD-PARTY SERVICE PROVIDERS
We do not sell your personal information. We share data with trusted service providers who help us operate our business:
- Hosting: Our store is hosted by GoDaddy.
- Platform: We use WooCommerce.
- Payments: Stripe and PayPal.
- Analytics & Marketing: Google and Meta (Facebook).
Cross-Border Transfers (Quebec Requirement): Your personal information may be stored or processed on servers located outside of Quebec or Canada (e.g., in the United States by GoDaddy or Google). By using our services, you acknowledge that your information may be subject to the laws of those jurisdictions.
6. DATA RETENTION
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
7. YOUR RIGHTS (ACCESS, CORRECTION, AND DELETION)
You have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate information.
- Request the deletion of your data (Right to be forgotten).
- Portability of your data (Request a copy in a structured format).
To exercise these rights, please contact our Privacy Officer at office@raceme.ca.
8. SECURITY MEASURES
We implement security measures, including SSL encryption for our website, to protect your data against unauthorized access, loss, or theft. In the event of a “confidentiality incident” (data breach) that presents a risk of serious injury, we will notify the relevant authorities and affected individuals as required by Quebec’s Law 25 and PIPEDA.
9. COOKIES
We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our e-shop.